The Consumers Association 196 undercover 96 tours found all have problems

October 28, 2015, the China Consumer Association held a briefing in Beijing, informed of the situation to carry out "some domestic tours Experience Survey". China National Tourism Administration and Supervision Division represented at the briefing.

It is reported that the first large-scale survey was carried out in the associations for the domestic tourism market, a consumer survey experiential. According to the Consumers Association reports, with the improvement of people's living standards, leisure and tourism consumption has become an important focus of national consumption, the development of the tourism market continued hot, at the same time also exposed many problems. To this end, the Consumers Association on 11 September to 7 October organized a line on the part of domestic tourism experiential investigation. 196 volunteers from across the 24 deputy provincial CASE experience as a member of the organization, after training with the average consumer the identity of the newspaper group took part in covering the country's 27 provinces, municipalities and autonomous regions of the 96 lines. Selected lines are in line with the leisure needs of consumers and consumption capacity of representative lines, each line contains a number of basic 4A, 5A-class attractions. Experience of key staff in accordance with the survey design to experience aspects of tourism services. At the same time, by means of relevant experience who specialized equipment to get video, audio, photos and other large Graphic hand information, find and record the relevant issues of tourism services industry. According to reports, this experiential tourism consumption surveys received strong support from the National Tourism Administration, and hired Beijing-based Horizon Market Research Ltd. for quality control.

Survey results show that the current domestic tourism market issues a lot, travel agents should be improved overall evaluation, regional differences in the level of service a large force of shopping and induced consumption repeated, uneven quality of tour guides, tourist services overall satisfaction is low and so on. In 96 lines of actual experience, either prior to travel, or stroke after stroke, all links are varying degrees of problems, there is a relatively serious problem for more than 74% of the line, especially in the travel issue more prominent.

The main problems are:

First, the food situation is poor, group meals presence of low quality, unhealthy food, food and beverage prices generally high expense and other issues;

Second, the accommodation of varying quality, commitment to the hotel and check in before the actual check is difficult to match the contract, the so-called "quasi-Samsung", "four star" was no standard to follow, consumers can not judge;

Third, traffic safety needs to be improved, ride standard contract commitment is often difficult to achieve;

Fourth, resort management and crowd control is difficult to grasp, environmental health needs to be improved;

Five is mandatory spending or induce cart is widespread, especially in the low-cost tourism products, mandatory spending or disguised mandatory spending more prominent, consumers end up spending on shopping, much more than expected;

Six is ​​free to change the itinerary, attractions compression serious inconsistency with the contract line stroke is more common.

In addition, other such as travel agencies contracting, invoicing, quality of service regulation does not regulate other issues are also more prominent. According to reports, when the experience of members encounter problems in the tourism experience to make a complaint to the travel agency, it is often difficult to obtain timely feedback and handling, and ultimately get resolved less than two percent.

12 serious violations of consumers' legal rights and interests of tourism typical problems and in 2015 the third meeting of the Consumers Association also announced security risks involved in the occurrence of this examination, the contract violations, mandatory spending, inducing shopping, unlicensed tour guides and other aspects of quarter, the National Consumers Association organized tours accepting complaints thematic analysis, problem analysis report that consumer complaints about the travel service tourism observe the contents of this activity found basically the same.

According to the survey found the problem, the Consumers Association Deputy Secretary-General Li Guang Yuan said it would pay close attention to the responsibility of the main duties of this survey experiential problem-prone, if necessary, according to "Consumer Protection Law" to give, according to "CASE organization consumer rights interviewed operators (Trial) ", interviewed relevant travel agencies and business representatives, and urge them to seriously rectification, fulfill relevant responsibilities and obligations. At the same time, it is recommended the relevant government departments should strengthen law enforcement collaboration, and strictly implement the system of paid leave, resorts strengthen complaint handling mechanism, strict honest and trustworthy travel agencies and practitioners, business law, called on consumers to boycott unreasonably low price group, according to the law the legitimate rights and interests of advocates.

Supervision and management of the National Tourism Administration Deputy Director of the Division I attend this fan a conference on the work of the survey affirmed and said that the National Tourism Bureau instructed relevant units on the survey reflected against the legitimate interests of consumers alleged illegal investigate and punish acts, the deadline process, safeguard the legitimate rights and interests of tourism consumers.